Light-Sport Aircraft Yahoo group Fw: Transcript of your chat [LTK42601878226X]
I received an email supposedly from Yahoo. It said that they were trying locate a virus on their system and I needed to update my profile (Name and password). I checked with yahoo and below is a copy of the correspondence I had with them on their live chat. Phil
--- On Mon, 11/15/10, Yahoo! Customer Care <mail-no-reply@cc.yahoo-inc.com> wrote:
From: Yahoo! Customer Care <mail-no-reply@cc.yahoo-inc.com>
Subject: Transcript of your chat [LTK42601878226X]
To: "Phil Palmer" <philwpalmer@yahoo.com>
Date: Monday, November 15, 2010, 6:33 PM
| General Info | | Chat start time | Nov 15, 2010 6:23:57 PM EST | | Chat end time | Nov 15, 2010 6:31:00 PM EST | | Duration (actual chatting time) | 00:07:02 | | Operator | Robert | | Chat Transcript | info: Please wait for a Yahoo! agent to respond. You are currently number 3 in the queue.
info: You are now chatting with Robert
info: Your Issue ID for this chat is LTK42601878226X
Phil Palmer: Didd you receive my question?
Robert: Hi! Welcome to our Yahoo! Mail Live Chat service. I'm glad you've joined us.
Robert: Thank you for providing us the details of your issue.
Robert: As I understand, you would like to verify a message that you've received that claims to be from Yahoo!, right?
Phil Palmer: Is it valid and what is my next action?
Robert: No it's not valid, Phil.
Robert: Yahoo! will never send a message to you and will ask your personal information.
Phil Palmer: Thanks I will delete it and warn others I know on yahoo.
Robert: Phishing is a type of online fraud where the perpetrators attempt to acquire personal, financial, and/or other account information (like user IDs, passwords, credit card numbers, PINs, etc.) from unsuspecting victims. This type of fraud is typically initiated by sending an official-looking email claiming to be from a reputable company, like a bank, a credit card firm, or an online establishment. The fraudulent email usually contains an urgent message that tries to lure the recipient into providing sensitive information.
Robert: That would be great, Phil.
Robert: If you've received a phishing email asking you to verify and/or provide information regarding your Yahoo! account, please fill out our Abuse Report Form located here:
Robert: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/abuse.html
Phil Palmer: Bye
Robert: Would it be okay if you'll fill out a very short survey to evaluate our chat session and help us improve our service?
Phil Palmer: sure
Robert: Thank you. Just click on "END CHAT" beside the "Print" button to be directed to the Survey page.
Robert: Thank you for using Yahoo! Mail and for chatting with us. Have a good day!
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